Neptuno Sea Company


In accordance with Article 10 of Law 34/2002, of July 11, services of the information society and electronic commerce, the user is informed that the owner of this website is Marítima Ludo Mar S. L., established in street Colón S/N, C. C. Puerto Colón, local 4 - Adeje, 38660 - S/C de Tenerife, España, con CIF: B-38578084, telephone (+34) 922 79 80 44 and contact e-mail It is registered in the Commercial Register of Tenerife, Hoja TF - 2274, Tomo 1964, Folio 158 de la Sección General, inscripción 1ª. Also it is reported to be available to our customers the relevant complaint forms duly authorized by the Directorate General of Planning and Promotion of Tourism Government of the Canary Islands if you are interested at: Street Colón S/N, C. C. Puerto Colón, local 4 - Adeje, 38660 - S/C de Tenerife, Spain


The user simply by accessing this site, whatever the form of such access, consent and access to these conditions, which marked the regime of use of this Web Site. The owner reserves the right to alter and modify them at any time, to be published on the site in the last update which govern and implementation at each visit. If you do not accept all of these terms are not authorized to access this website and the content and / or services it housed must proceed to leave the site immediately. These conditions are likewise extendable and applicable to communications and newsletters that may be submitted if the holder of this web page, so the user must accept these conditions to your access and / or use.


This is the website of Marítima Ludo Mar S. L., through which provides a choice of content and services related to their business.


The user can only access this website and the content and services it housed if it is older and has sufficient legal capacity: if it appears to be a minor must have the consent of their legal representative or in its absence, you must leave this site immediately. The user is authorized to access the contents of the website whenever you make a tight thereon to right use in accordance with these terms, especially intellectual and industrial property rights granted by law and are detailed in the corresponding section of this articulated, is expressly prohibited the use thereof fraudulently illegal purposes, or commercially without express written permission by the owner. Marítima Ludo Mar S. L., reserves the right to stop at any time without prior notice to users who violate these conditions, the website or access the content offered.


Marítima Ludo Mar S. L. does not guarantee the accuracy of any form content, completeness, legality, reliability, timeliness, reliability, accuracy, performance or availability of content and services offered, declining any responsibility for them, as well as damages in your case may result from improper use. Consequently, the content provided are for information only and are not representative of anything. What is said above is extended to the links, contents and opinions non-holder or not staying in this Web site corresponds responsibility in any case the perpetrators thereof and the owners of the sites in question.


Marítima Ludo Mar S. L. All rights of intellectual property arising from this Web Site reserves the express permission being required in writing by the Agency for any exercise and use thereof. This reservation of rights encompasses both the content that may be included in any format and distributed through this Website or when your code, design and navigation structure of the Web Site.


In accordance with the provisions of Law 15/1999, of December 13, Protection of Personal Data, the user is informed that the data you provide in your case will be included for treatment in a file owned by Marítima Ludo Mar S. L., located at street Colón S/N, C. C. Puerto Colón, local 4 - Adeje, 38660 - S/C de Tenerife, España, whose details appear in these conditions with the aim of providing the services offered in this WEB Site, as well as to refer them business communications products and services that you can offer if the company holds the database. Any changes that may occur if the personal data supplied shall be made known by the owner thereof to the data, responding in any case the accuracy of the data provided at all times. In accordance with Article 5 of the Organic Law 15/1999 invites you regarding personal data collected for treatment has the possibility of exercising rights of access, rectification, cancellation and opposition by writing in writing to the owner of the file it under current legislation undersigned.


Cookies are text files that are hosted on the terminal of the visiting user with some information visit the page. This website informs users about the use of cookies for the sole purpose of being able to maintain the session between client-server, but in no case are used for collection and subsequent use of user information. Either way, it informs the user of the possibility in most web browsers to limit the use of such cookies.


In the event that any provision or portion thereof of this notice is held invalid, that fact shall not affect the validity of the remaining.


a) Si el cliente desistiera de realizar la excursión contratada y la anulación se realizara entre 48 y 24 horas antes de iniciarse la excursión, supondrá la pérdida del 50% del importe abonado. En caso de que la cancelación se produjera con menos de 24 horas de antelación, supondrá la pérdida del 100% del importe pagado.
b) Si el cliente no realizara la excursión en el día contratado por causas ajenas a Marítima Ludo Mar S. L., se le ofrecerá la posibilidad de modificar la reserva para otro día. En el caso de imposibilidad por parte del cliente, se considerará que la reserva se ha cancelado con menos de 24 horas de antelación y supondrá la pérdida del 100% del importe pagado. En el caso que el cliente alegase enfermedad, accidente, etc. de él mismo o de un familiar directo y exigiese la situación del 100% del importe pagado, Marítima Ludo Mar S. L. podrá acceder a dicha devolución tras un estudio previo de la situación específica del cliente y, si la situación lo requiere, podrá exigir que se aporten certificados médicos oficiales que justifiquen fehacientemente dicha situación.
c) Si la cancelación fuera por causas imputables a Marítima Ludo Mar S. L. o se debiera a fenómenos meteorológicos adversos, el cliente podrá modificar su reserva para otro día. En el caso que esto no fuese posible, el cliente podrá solicitar la devolución del 100% del importe pagado. Marítima Ludo Mar S. L. reembolsará todos aquellos bonos / tickets de clientes que hayan realizado la compra en el sitio Web o en los puntos de venta propios de la entidad. En el caso que la reserva la realizara el cliente en alguna de las Agencias Colaboradoras, éste tendrá que dirigirse a la Agencia y solicitar la devolución a la persona con la que realizó la contratación y reserva de la excursión.


The law applicable to any dispute arising in connection with this Web Site and the contents in the offer, shall be Spanish law. The parties agree to submit to the Courts of the city of Santa Cruz de Tenerife (Canary Islands, Spain), expressly waiving any other jurisdiction that may apply.